Important Information
Policies
Please review our policies before booking your appointment.
Deposit & Payments Policy
Payments can be made with Cash, Apple Pay, PayPal, Zelle, or Debit Card in-person with surcharge. Payments can also be made through our website.
All services are non-refundable. By booking services with CandieLocks, you agree to all policies listed on this page.
Services & Compensation
Your satisfaction is our highest priority. If you are not completely satisfied with our service, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections.
Right to Refuse Service
CandieLocks staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effect of service.
We have the right to refuse service at our own discretion.
Late Policy
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a $10 fee. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
Cancellations
Late Cancellations
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will result in a $75 cancellation fee.
No Call / No Show
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service, which will be added to your next appointment. Booking your next visit will also require paying an unreturnable deposit worth 25% of the service you want to book.
Sick Cancellation
If you are sick, please cancel your appointment and contact us personally about rescheduling. If you are sick upon arrival to your appointment, your appointment will be canceled.
CCTV Video/Audio Recording
The premises where all Sisterlock™ services are being performed has 24-hour CCTV indoor/outdoor cameras for the purposes of security. All parties that choose to have services provided by CandieLocks.com consent to all video/audio recordings.
Privacy Policy
CandieLocks is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide when booking appointments, making purchases, submitting contact forms, or subscribing to updates. This may include your name, email address, phone number, and payment information.
How We Use Your Information
Your information is used to process bookings and orders, communicate with you about your appointments and services, send you updates about our products and promotions (with your consent), and improve our website and services.
Cookies
We use cookies to analyze website traffic and optimize your experience. By using our website, your data will be aggregated with all other user data to help us improve our services.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment information is processed securely and is not stored on our servers.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at [email protected].